About Freshworks
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
The annual base salary range for this position is $203,000 - $251,000. This role is also eligible for a target bonus. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8-10 years of operations and program/project management experience, with the readiness to build, lead, and develop a team
- Proven experience standing up a new process or program from scratch, plus business change management experience
- Self-starter who thrives on ambiguity and is relentless about clearing obstacles with a resourceful, creative approach to problem-solving
- Proven ability to operate effectively and autonomously with only high-level direction
- Exceptional verbal and written communication skills — able to flex between individual contributors and executives, technical and non-technical audiences
- Sharp attention to detail balanced with the ability to distill large amounts of information into the essentials
More about this role
- As part of the R&D Ops team, the Sr. Manager, Launch Readiness be partnering with Product, Engineering, and GTM teams to ensure a consistent, scalable framework for taking products from readiness through launch. This role will lead a team and report to the Sr. Director, R&D and Ops.
- The biggest impact will come from someone who can build a process from the ground up, not just operate within an existing one — someone with a strong understanding of operational readiness and has worked closely with GTM functions such as Marketing, Sales, Technical Resources, Professional Services, and Support.
- The ideal candidate can fearlessly jump into ambiguity, quickly assess business needs, identify gaps in process or content, and turn problem statements into prioritized, well-executed plans.
- Prior experience operating in global, cross-functional, collaborative environments — ideally within a product organization — will provide the foundation to succeed in this dynamic, high-impact position, which also carries direct people leadership responsibility.
- This is a hybrid role, based in office 3 days per week, with quarterly travel to India (optional).
- Design, build, and own the Launch...
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