Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
You'll serve as a trusted advisor to customer executives and technical leaders throughout the customer lifecycle—from solution design and implementation through adoption, optimization, and expansion. You'll help customers not only design the right technical solutions, but also navigate the process and organizational changes required to successfully adopt technology and achieve measurable business outcomes.
What they're looking for
- Serve as a trusted advisor to CIOs, CTOs, business executives, and senior technical stakeholders, connecting technology decisions to business outcomes
- Lead discovery and solution architecture engagements, translating customer objectives into scalable technical designs and implementation strategies
- Guide customers through organizational change, including technology adoption, process transformation, stakeholder alignment, governance, and evolving ways of working
- Provide technical and consulting leadership throughout implementation, helping teams navigate complex architecture decisions, delivery risks, and customer escalations
- Partner with Sales and Solution Engineering to ensure opportunities are accurately scoped, technically feasible, and positioned for successful delivery
- Create architecture diagrams, process flows, integration designs, and other technical documentation to guide implementation teams
More about this role
The Senior Solution Architect is a senior customer-facing role within Freshworks Professional Services (FPS), combining solution architecture, executive consulting, and Professional Services leadership across the Americas.
You'll serve as a trusted advisor to customer executives and technical leaders throughout the customer lifecycle—from solution design and implementation through adoption, optimization, and expansion. You'll help customers not only design the right technical solutions, but also navigate the process and organizational changes required to successfully adopt technology and achieve measurable business outcomes.
Internally, you'll be a senior voice within the Americas Professional Services organization, helping elevate consulting practices, mentor technical talent, manage complex customer portfolio risks, and strengthen collaboration across Sales, Solution Engineering, Customer Success, Support, and Product/Engineering.
- Serve as a trusted advisor to CIOs, CTOs, business executives, and senior technical stakeholders, connecting technology decisions to business outcomes.
- Lead discovery and solution architecture engagements, translating customer objectives into...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Boston