Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
Freshworks is looking for a Technical Curriculum Developer to join our growing Revenue Enablement team. In this role, you'll create engaging technical learning experiences for Partner Solution Engineers, Professional Services teams, and other customer-facing technical roles. You'll combine learning design, multimedia content creation, and technical proficiency to help learners confidently understand, demonstrate, and implement Freshworks solutions.
What they're looking for
- 5-8 years of experience designing technical curriculum, digital learning experiences, or enablement programs in a SaaS or technology environment
- Demonstrated ability to create polished, professional-quality multimedia learning content, including eLearning, video, audio, and interactive experiences
- Strong learning design skills, including the ability to define course scope, develop learning objectives, structure content, and build assessments that effectively measure learner progress
- Experience creating learning for technical audiences such as Solution Engineering, Professional Services, Partner Enablement, Customer Education, Customer Success, or similar customer-facing technical teams
- Solid technical foundation in computer science, SaaS, enterprise software, or related technologies, with the ability to understand technical concepts and translate them into clear, concise learning content
- Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools
More about this role
Freshworks is looking for a Technical Curriculum Developer to join our growing Revenue Enablement team.
In this role, you'll create engaging technical learning experiences for Partner Solution Engineers, Professional Services teams, and other customer-facing technical roles. You'll combine learning design, multimedia content creation, and technical proficiency to help learners confidently understand, demonstrate, and implement Freshworks solutions.
You'll work closely with technical subject matter experts and cross-functional partners to understand complex product concepts and translate them into clear, practical, and scalable digital learning experiences.
From technical certifications and eLearning courses to videos, interactive learning activities, assessments, and job aids, your work will directly improve technical readiness and customer outcomes.
- Design and develop technical learning experiences including eLearning, certifications, assessments, simulations, videos, job aids, and learning paths for Partners, Solution Engineers, Professional Services, and other technical audiences.
- Create polished, professional-quality multimedia learning content using text, video, audio,...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Boston