Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
You'll be the technical voice of Freshservice AI by authoring the content that stands up to scrutiny and making sure our external narrative matches what the product genuinely does. While you won't be asked to build or maintain demo infrastructure, you will be expected to get into the product yourself, run the workflows, and form your own view before you write about them. The annual base salary range for this position is $150,000 - $180,000. This role is also eligible for a target bonus.
What they're looking for
- 5+ years in product marketing, technical marketing, solutions engineering, or another technical customer-facing role in B2B SaaS
- A bias toward investigating. When you don't understand how something works, your first move is to go try it. Published writing, talks, repos, or shipped side projects tell us more than a slide library
- Proven ability to write clearly and specifically for technical readers without hiding behind abstraction
- Credibility with engineers. You can sit in an architecture review, follow it, and ask the question that changes the answer
- A point of view. You arrive at discussions with a take, not a status update
- Excellent written and verbal communication skills
More about this role
Freshworks is looking for a Technical Product Marketing Manager to bring the next generation of AI-powered IT service management to market.
The conversation around enterprise AI has gotten technical. Buyers and prospects are asking about model quality and evaluation, agent-to-agent coordination, MCP and tool-calling, retrieval and data grounding, inference economics, and where automation ends and autonomy begins. Marketing that can't engage at that level gets discounted.
You'll be the technical voice of Freshservice AI by authoring the content that stands up to scrutiny and making sure our external narrative matches what the product genuinely does. While you won't be asked to build or maintain demo infrastructure, you will be expected to get into the product yourself, run the workflows, and form your own view before you write about them.
- Own the technical narrative for AI across Freshservice —how our agents work, how they're grounded in the right context, how quality is measured, and why our architectural choices matter.
- Author technical content that holds up under scrutiny: architecture explainers, deep-dive blogs, whitepapers, model and evaluation narratives, and integration...
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