Deliver exceptional service at scale with Front, the modern CX platform combining client communication, automation, and analytics for customer-first teams. Backed by Battery, Sequoia and Y Combinator.
About the role
As an Account Manager at Front, you will own the commercial health and growth of a portfolio of customers. This is a relationship-driven role where you’ll manage renewals, uncover expansion opportunities, and help customers get more value from Front over time. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience: 3–5 years in Account Management, Customer Success, or a related commercial role, ideally managing and growing a portfolio of SaaS customers
- Commercial acumen: A track record of owning revenue outcomes, including renewals, upsell, cross-sell, or expansion in a quota-carrying or metrics-driven environment
- Customer relationship skills: Ability to build credibility with a range of stakeholders, understand business priorities, and communicate value clearly
- Strategic and consultative approach: Strong discovery, negotiation, and problem-solving skills, with the ability to connect customer needs to practical solutions
- Cross-functional collaboration: Experience partnering with Customer Success, Support, Product, Services, and other teams to deliver customer and business outcomes
- Operational rigor: Strong organization and attention to detail, with the ability to manage multiple opportunities, timelines, and stakeholders without losing momentum
More about this role
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a Certified Great Place to Work in 2026, Top Places to Work by USA Today 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area™ , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List .
As an Account Manager at Front, you will own the commercial health and growth of a portfolio of customers. This is a relationship-driven role where you’ll manage renewals, uncover...
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