Deliver exceptional service at scale with Front, the modern CX platform combining client communication, automation, and analytics for customer-first teams. Backed by Battery, Sequoia and Y Combinator.
About the role
Over 9,000 companies rely on Front to run their customer operations. AI is reshaping what's possible in this space, and Front is building the platform to deliver on that promise. At the center of this effort is our Core AI Platform team - a group of our strongest applied AI and engineering talent whose work underpins every AI-powered experience across the product. We're looking for an engineering leader to own this team and its outsized impact on Front's product and customers.
What they're looking for
- Must have -
- Deep technical fluency in AI/ML systems, particularly LLM-based applications, with the ability to evaluate trade-offs and guide architectural decisions alongside senior engineers
- Track record of managing and scaling a team of senior/staff engineers through ambiguous, fast-moving problem spaces
- Proven ability to guide strategic AI investments - evaluating emerging techniques, making build-vs-buy decisions, and directing team effort toward the highest-impact bets in a rapidly evolving space
- Should have -
- Strong cross-functional partnership skills to align AI platform capabilities with product needs across multiple teams
More about this role
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a Certified Great Place to Work in 2026, Top Places to Work by USA Today 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area™ , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List .
Over 9,000 companies rely on Front to run their customer operations. AI is reshaping what's possible in this space, and Front is building the platform to deliver on that promise. At...
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