Deliver exceptional service at scale with Front, the modern CX platform combining client communication, automation, and analytics for customer-first teams. Backed by Battery, Sequoia and Y Combinator.
About the role
As a Senior Product Manager on the Copilot team, you will own the strategy, roadmap, and execution for the AI assistant product embedded in Front’s inbox - the central place where teams triage, collaborate, and resolve high-stakes customer communication. This role is central to Front’s strategy: embedding Copilot into the moments that matter most in the Inbox (summarize, prioritize, draft, classify, route, and learn) while maintaining the speed, quality, and trust required for customer-facing work.
What they're looking for
- 7+ years of experience in product management, or related roles, in a technology-driven environment
- Strong design thinking and systems thinking skills: You can break down complex problems, understand interdependencies, and envision cohesive, scalable solutions that prioritize user experience
- Excellent product intuition and taste: You know what great looks like and push your team to achieve it
- Ownership mindset: You take responsibility for outcomes, not just output. You understand how your work drives business impact and can lead your team to focus on high-impact work
- Customer empathy: You are a champion of the customer and can ship product improvements that address key customer pain points and bring delight
- Excellent communication and collaboration skills: you can manage senior and executive stakeholders, you take control of the narrative and motivate your team, you inspire action with cross-functional partners
More about this role
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a Certified Great Place to Work in 2026, Top Places to Work by USA Today 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area™ , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List .
As a Senior Product Manager on the Copilot team, you will own the strategy, roadmap, and execution for the AI assistant product embedded in Front’s inbox - the central place where...
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