Defend your property with Frontline’s complete wildfire protection system for homes and businesses. Live safely with fire. Backed by Norwest.
About the role
Please note: This role is posted as Customer Support & Monitoring Specialist - Emergency Response for candidate sourcing purposes only. The official title for this position is Wildfire Response Specialist Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years in a high-pressure, customer-facing role such as emergency dispatch, alarm or central station monitoring, a network operations center, crisis support, or technical support for connected devices
- A calm, steady presence under pressure, with proven ability to de-escalate distressed callers and communicate clearly and with empathy
- Comfort troubleshooting connected technology over the phone (apps, Wi-Fi, cellular devices, controllers) and explaining it in plain language
- Sound judgment and the ability to prioritize quickly when several urgent situations happen at once
- Strong documentation habits and experience with ticketing or CRM systems
- Availability to work rotating shifts, including overnights, weekends, and holidays, and to take on extra shifts or on-call time during active fire events
More about this role
Please note: This role is posted as Customer Support & Monitoring Specialist - Emergency Response for candidate sourcing purposes only. The official title for this position is Wildfire Response Specialist
Please note: We do not accept unsolicited candidate introductions, referrals, or resumes from external recruiters or staffing agencies.
As part of our hiring process, Frontline Wildfire Defense conducts comprehensive background checks for all new hires. These checks typically cover the past 7–10 years and may include employment and education verification. For roles that require work in the field, driving record verification is also required. Employment offers are contingent upon the successful completion of these background checks.
Founded in 2017, Frontline developed the first fully integrated wildfire defense system to stop the leading cause of home loss in wildfires: ember-driven ignition. The system combines exterior sprinklers, full-coverage design, and connected software for remote monitoring and response, allowing homes to protect themselves long after families evacuate or infrastructure fails.
Proven effective during the 2025 Los Angeles wildfires, 96% of homes with...
Read the full posting on Frontline Wildfire Defense's site ↗
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