FullSeam is your AI-powered finance and accounting teammate. AI agents that handle accounts receivable, accounts payable, cash application, reconciliation, and more. Backed by Y Combinator.
About the role
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Strong knowledge of service desk operations, including incident and request handling, queue management, and SLA management
- Hands-on ServiceNow experience with ticket management, reporting, and dashboards
- Ability to independently lead daily operations, reinforce team standards, guide technical staff as a peer lead, and influence outcomes without formal management authority
- Strong customer service, de-escalation, communication, and documentation skills, composed under pressure
- Ability to interpret service metrics, communicate performance and risks to leadership, and drive improvements through implementation
- Solid Tier 1/2 technical foundation in Windows, Microsoft 365, endpoint support, Entra ID, and common enterprise applications
More about this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
The Lead Platform Administrator provides day-to-day operational leadership for Fullsteam’s Tier 1/2 support functions, covering incidents, problems, service requests, and inquiries managed in ServiceNow. Reporting to the Senior Manager of Enterprise Service Delivery, this working lead independently executes the established service delivery operating model, maintains team standards, and drives service quality and performance. Responsibilities include queue health, quality assurance,...
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