FullSeam is your AI-powered finance and accounting teammate. AI agents that handle accounts receivable, accounts payable, cash application, reconciliation, and more. Backed by Y Combinator.
About the role
The position is responsible for providing timely, friendly and accurate technical assistance to customers. Acting as a customer advocate, you will provide remote support for computer hardware, software, and networking components in the industry. Key responsibilities include diagnosing and resolving problems, responding to customer inquiries via phone and written communication channels, documenting technical issues, and providing exceptional customer experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Technical Proficiency: Strong understanding of computer hardware, software, and networking concepts to diagnose and troubleshoot issues effectively
- Problem-solving: Ability to identify root causes of technical problems and implement solutions efficiently
- Communication: Excellent verbal and written communication skills to explain technical concepts clearly to both technical and non-technical users
- Customer Service Orientation: Ability to build rapport, handle difficult situations, and prioritize customer satisfaction to provide exceptional support
- Documentation Skills: Skill in maintaining accurate records of support interactions, providing solutions and contributing to the knowledgebase
- Time management: Ability to handle multiple support requests, prioritize tasks effectively, and manage case backlog
More about this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
ISI Software, part of the Fullsteam organization, is a leading provider of business management and billing software solutions for the fast lube industry , which focuses on quick oil changes, maintenance services, and related automotive services. ISI's software is specifically designed to address the unique needs of businesses, helping streamline operations, increase efficiency, and improve customer service.
The position is responsible for providing timely, friendly and accurate technical...
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