Fullstory helps companies understand and improve how humans and AI agents interact with digital experiences. It automatically captures every user interaction, giving businesses and their AI agents the context they need to spot problems, anticipate customer... Backed by Kleiner Perkins and GV.
About the role
As a Customer Solutions Engineer on our Strategic Accounts team, you’ll own 8–12 of Fullstory’s largest customers, each with at least $300k in ARR. You are the face of Fullstory to our customers, whether in the boardroom or working with their teams to decide what to build next. Customers trust you because you know the product inside and out. You’d rather figure something out yourself than wait for training, and you’re often the first to try a new AI tool. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3–5 years in a customer-facing technical role (Technical Customer Success, Technical Account Management, Customer Solutions Engineering, Solutions or Value Engineering) working with enterprise or strategic accounts
- Hands-on technical skills. You're comfortable in browser DevTools, can read HTML, CSS, and JavaScript, and have worked with APIs, JSON, and SDK installs. You don't need to be a mobile developer, but you understand how iOS and Android apps are built
- Experience helping customers implement and get value from a technical SaaS product, such as an analytics, data, or developer platform
- Experience owning or co-owning renewal or expansion targets, or a clear interest in moving into a role with a number attached
- Nice to have: experience at a digital experience, product analytics, or similar SaaS company
More about this role
This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.
As a Customer Solutions Engineer on our Strategic Accounts team, you’ll own 8–12 of Fullstory’s largest customers, each with at least $300k in ARR. You are the face of Fullstory to our customers, whether in the boardroom or working with their teams to decide what to build next. Customers trust you because you know the product inside and out. You’d rather figure something out yourself than wait for training, and you’re often the first to try a new AI tool. You also know when to dig into the technical details and when to step back and tell the business story, and you’re confident pushing back on a customer when it’s the right call. That trust is how you’ll grow your accounts.
You’ll share an expansion quota with your Account Executive and hit it by helping customers get more value from Fullstory, not by cold-pitching. Your AE guides the commercial discussion but you own defining how Fullstory becomes an integral part of their work on a daily basis.
Plan and execute Proofs of Value to validate Fullstory’s capabilities...
Browse similar: Startup jobs · Remote jobs