Fullstory helps companies understand and improve how humans and AI agents interact with digital experiences. It automatically captures every user interaction, giving businesses and their AI agents the context they need to spot problems, anticipate customer... Backed by Kleiner Perkins and GV.
About the role
Reporting to the VP, Brand, you’ll lead Fullstory’s content and communications strategy, helping people understand what our technology makes possible and why it matters. You’ll turn customer insights, product innovation, and expert perspectives into stories that earn attention, build trust, and prove our value. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A portfolio of writing and editing that demonstrates command of language, a distinctive point of view, and the ability to turn complex technology or business topics into clear, credible stories for different audiences
- Experience owning content strategy through execution , including setting priorities, developing and distributing content across channels, and showing how that work contributed to audience growth, engagement, or business outcomes
- Experience managing external communications channels , including shaping executive perspectives, developing announcements, media pitches, press releases, and working with executives, journalists, or public relations partners to amplify distribution and voice
- Experience leading editorial work across teams and external partners , including giving actionable feedback, resolving competing priorities, and helping contributors meet high standards and deadlines
More about this role
This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.
Reporting to the VP, Brand, you’ll lead Fullstory’s content and communications strategy, helping people understand what our technology makes possible and why it matters. You’ll turn customer insights, product innovation, and expert perspectives into stories that earn attention, build trust, and prove our value.
This is a hands-on role spanning content strategy, editorial leadership, and PR. You’ll work with our internal teams with support from a PR agency to engage freelance writers, content creators, designers, engineers and partners on dynamic content that reinforces our market narrative and strategic objectives. As our commercial editor-in-chief, you’ll shape Fullstory’s voice, write and edit high-stakes work yourself, and help colleagues communicate with clarity and confidence.
Fullstory is embracing AI in our products and how we work. You’re already building reusable AI skills and directing AI workflows, and you’ll use them, with strong editorial judgment, to expand what our team can produce and help colleagues...
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