It’s time you own your health. Function includes 160+ lab tests and personalized protocols for instant action. Tracked over time in one secure place. Backed by Battery, General Catalyst and a16z.
About the role
Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond the limitations of traditional care and enabling comprehensive, continuous insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 , and is venture-backed by Redpoint and other leading venture firms. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in member or customer success, operations, client services, social media/community management, or a related field
- Demonstrated excellence in member-facing or customer-facing case handling , with strong judgment around tone, quality, and escalation
- Ability to independently navigate nuanced situations where an established macro or playbook may not provide the answer
- Strong working knowledge of Sprout Social and Intercom , including the ability to troubleshoot workflows and help others use the platforms effectively
- Excellent written communication and an ability to adapt voice and tone across short-form social responses, sensitive member interactions, internal documentation, and project updates
- Experience providing peer coaching, QA, training, or mentorship without relying on formal managerial authority
More about this role
Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond the limitations of traditional care and enabling comprehensive, continuous insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 , and is venture-backed by Redpoint and other leading venture firms. Over half a million members have joined Function to take control of their health.
Through comprehensive lab testing, MRI and CT imaging, longitudinal data, and guidance from AI and clinical teams, Function gives members a complete and continuous view of their health — and the clarity to act on it. Through acquisitions across imaging, mobile phlebotomy, and supplement tracking and optimization, Function is building an integrated health platform that spans the full path from testing to health clarity to daily action.
Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to...
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