Gainsight gives your people and AI the context to act at the right moment, so more customers get value, stay, and grow. Backed by Battery, Bessemer and Insight.
About the role
We’re looking for a full-time Sr Director, Customer Operations to join our Sales team reporting to the EVP & GM, Atlas. This role is a remote role based in the USA. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 15+ years of experience in business operations, business systems, sales operations, or renewals operations, including 7+ years managing teams, with end-to-end ownership of a renewal, quoting, or quote-to-cash process
- Leads by example with an iterative fail small/fail fast mindset
- Experience building the process and tooling that captures feedback, ticketing process, or prioritization framework
- Strong understanding of how CRM, CPQ, and integration choices affect operational workflows
- Ability to separate rules-based work from judgment-based work across a renewal process with ability to write requirements for product and engineering
- Exposure to AI-enabled operations. You’ve used AI tools to change how work gets done and can hire and develop others who do the same
More about this role
We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link .
We’re looking for a full-time Sr Director, Customer Operations to join our Sales team reporting to the EVP & GM, Atlas. This role is a remote role based in the USA.
In this role, you'll play a key role in helping Atlas, Gainsight's AI Native Service, learn from every customer and improve renewal outcomes by building the infrastructure that captures roadblocks, ranks them, and turns them into SOP, workflow, and roadmap changes. This is a great opportunity for someone who thrives in a startup-style, build-from-scratch environment backed by an established company and...
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