Reduce healthcare costs, improve employee engagement, and bring value based care into your benefits strategy with Garner Health. Backed by Sequoia and Redpoint.
About the role
We are seeking an exceptional Senior Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (mid-market). The Senior Client Success Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume mid-market book of business (100–999 lives). Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR, preferably in the healthcare and benefits industry
- Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments
- Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail
- Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI
- Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment
- A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback
More about this role
Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.
The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.
We are seeking an exceptional Senior Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (mid-market). The Senior Client Success Manager plays a...
Browse similar: Startup jobs · Remote jobs