The crypto super app for trading, predicting, and earning. Buy 90+ cryptos, trade prediction markets, and earn with staking and the Gemini Credit Card.
About the role
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future.
What they're looking for
- Bachelor’s degree or equivalent practical experience
- Minimum 12 years of experience in a contact center, contact centers or financial services environment
- Minimum of 5 years of contact center workforce management experience
- Proficiency in Google applications (Sheets, Docs, Slides)
- Proven success scaling operations during periods of rapid organizational growth
- Strong understanding of Workforce Management principles, forecasting, scheduling, and capacity planning
More about this role
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini’s Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions....
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