Gen is a global leader in cybersecurity. Explore our trusted consumer brands including Norton, Avast, LifeLock, MoneyLion, Avira, AVG, ReputationDefender, and CCleaner.
About the role
Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform, spanning licensing infrastructure, identity backend services, and the next-generation customer portal, while ensuring alignment with Gen’s commercial objectives across eCommerce, subscriptions, and renewals.
What they're looking for
- Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field
- 12+ years of progressive product management experience, including at least 4 years in a senior product leadership role managing product management teams
- Experience defining and delivering API-driven platform products in close partnership with engineering organizations, with the ability to engage at the architecture level on licensing entitlements, identity protocols, and portal infrastructure
- Strong command of product metrics, experimentation frameworks, and data-informed roadmap prioritization, with a proven ability to influence and align senior stakeholders across Engineering, Commercial, and executive functions
- Excellent written and verbal communication skills in English, with the ability to translate complex platform trade-offs into clear business impact for executive audiences
- Experience working in global, matrixed organizations spanning multiple time zones and cultures
More about this role
We are seeking an accomplished Director of Product Management to lead the Customer Engagement Platform (CEP) product organization at Gen Digital. CEP powers licensing, identity, and customer-facing experiences across Gen’s multi-brand portfolio, including Norton, Avast, LifeLock, AVG, Avira, and CCleaner, serving hundreds of millions of users worldwide.
As a senior member of the product leadership team, you will own the end-to-end product strategy and roadmap for licensing infrastructure, identity backend platforms, and the next-generation customer portal. You will work in close partnership with Engineering, Design, Data, Finance, and Commercial stakeholders to deliver platform capabilities that drive acquisition, retention, and monetization at scale.
Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform, spanning licensing infrastructure, identity backend services, and the next-generation customer portal, while ensuring alignment with Gen’s commercial objectives across eCommerce, subscriptions, and renewals.
Lead, mentor, and grow a team of product managers by establishing strong product rituals, prioritization frameworks, and a...
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