Gen is a global leader in cybersecurity. Explore our trusted consumer brands including Norton, Avast, LifeLock, MoneyLion, Avira, AVG, ReputationDefender, and CCleaner.
About the role
The Sr. Principal Support Partner Manager is Gen’s primary liaison and strategic partner for outsourced contact center operations. This role leads the partner strategy and day-to-day relationship, driving service excellence, operational performance, and value. The manager establishes and monitors KPIs, ensures improvement plans are executed, oversees partner budgets and forecasts, and serves as the primary escalation point for Gen teams and partner leadership. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Excellent written and verbal communication, with the ability to present to diverse internal and external audiences
- Ability to work with complex mathematical concepts and statistics to document, report, compare, and draw conclusions from partner-performance and campaign data
- Strong planning and execution skills, including the ability to manage multiple competing priorities
- Ability to work independently, stay self-motivated, manage time effectively, and be resourceful in complex situations
- Experience using AI tools and automation for vendor management and performance tracking, with openness to emerging technologies that streamline vendor processes
More about this role
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who...
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