Build autonomous labs to accelerate biotech R&D. Program biology like software. Run experiments on our cloud lab or build your own. Trusted by 130+ customers. Backed by SoftBank VF and Felicis.
About the role
Perform and periodically audit the recurring PM program, ensuring tasks, frequencies, and parts lists meet reliability goals; train and certify customer operators and technicians on execution
What they're looking for
- Proactive problem-solving mindset and the ability to adapt in fast-paced environments
- Customer-focused approach, balancing customer needs while considering technical feasibility
- Strong interpersonal and teamwork skills, ability to convey concepts and priorities, as well as an ability to solicit and/or accept feedback
- Self-motivated and capable of managing time and tasks with minimal supervision
- Occasional travel to customer sites for 1-2 weeks to conduct SAT (less than 10% total time)
- Ability to bend, reach, and lift, push, or pull up to 25lbs. Ability to stand or walk for long periods of time. Repetitive action may be required while performing tasks
More about this role
Our mission is to make biology easier to engineer. Ginkgo is constructing, editing, and redesigning the living world in order to answer the globe’s growing challenges in health, energy, food, materials, and more. Our bioengineers make use of an in-house automated foundry for designing and building new organisms.
The Automation BU is growing with a new mandate of external sales and support. A primary differentiator of our offering is Managed Automation Services (MAS), which involves our SAE team actively monitoring deployed RAC systems and remotely recovering within a short Service Level Agreement (SLA). All members of this team must be highly trained with lab automation instrumentation in addition to being the global experts on our own scheduling and control software and our integration hardware. The members of this team are monitoring all deployed RAC systems and rapidly responding to errors, in addition to working on continuous improvement projects across the RAC tech stack.
As a member of the Automation Support Applications Engineering team, you are at the intersection of technology development, deployment to the customer site and continual support of the deployed technology....
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