The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
About the role
Like other managers at GitLab, you'll see your team as your product. You'll spend your time hiring and developing world-class Support Engineers who deliver exceptional technical support while continuously improving how your team solves problems. GitLab is working through it’s own AI transformation so you’ll be a leader in designing and implementing AI strategy for our Support team. As a Support Manager, you shape the customer support experience in your region. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Partner with other support managers to hire and maintain a world-class Support Engineering team focused on delivering excellent technical support to GitLab's customers
- Develop your team members' technical skills and experience through mentorship, structured training, and career growth opportunities
- Drive team ownership by fostering self-sufficiency, accountability, and alignment with key performance indicators
- Build scalable processes and workflows that enable your team to collaborate effectively and execute with excellence
- Conduct regular 1:1s with all team members to support their growth, address challenges, and create psychological safety
- Train Support Engineers to conduct high-quality technical interviews, strengthening your hiring pipeline
More about this role
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the...
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