Gladly brings agentic commerce to your site for premium ecommerce support. See how it works. Backed by Greylock and NEA.
About the role
We are seeking a hands-on Revenue Accountant to own the full revenue cycle at a high-growth AI+SaaS company, from the moment a contract is signed through invoicing, recognition, and cash collection.
What they're looking for
- Experience: 5+ years in revenue accounting, billing, or order-to-cash roles, including ownership of a monthly revenue close
- Education: Bachelor's degree in Accounting, Finance, or a related field
- Industry expertise: Revenue accounting experience at a technology or SaaS company with recurring and usage-based revenue streams
- Professional background: A CPA license is preferred but not required
- Personal characteristics: You have real drive and curiosity, you're comfortable owning a function independently, and you're eager to learn and figure things out even when you don't have the answer yet
- Exceptional problem-solving and communication skills, with a collaborative mindset
More about this role
About Gladly
For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.
At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale. Learn more at www.gladly.ai .
You will be joining an experienced leadership team backed by top-tier investors, including Greylock, NEA, and GGV. Reporting to the Director of Accounting, you will own...
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