Gladly brings agentic commerce to your site for premium ecommerce support. See how it works. Backed by Greylock and NEA.
About the role
You will own product design for the Agent Harness, the part of Gladly AI where teams build, test, launch, monitor, and improve AI agents. Your surface spans both sides of the harness.
What they're looking for
- Experience designing for AI-native products: interfaces where the system's behavior is probabilistic, where trust and steering matter, and where the design problem is as much about legibility and control as about pixels
- Comfort operating as the design owner for surfaces you didn't personally build: giving crisp, actionable feedback, encoding standards into reusable systems, and raising the bar without being a bottleneck
- Demonstrated senior-IC judgment: you scope your own work, make progress before the problem is fully defined, carry multiple product areas at once, and operate with minimal oversight
More about this role
About Gladly
For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.
At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale. Learn more at www.gladly.ai .
You will own product design for the Agent Harness, the part of Gladly AI where teams build, test, launch, monitor, and improve AI agents. Your surface spans both sides of...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs