Gladly brings agentic commerce to your site for premium ecommerce support. See how it works. Backed by Greylock and NEA.
About the role
You will be the product marketing owner for two of our AI platform product areas: our agent orchestration and steering platform (Agent Harness) and the AI engine that powers resolution across every customer conversation (AI Core). This is a full-stack, hands-on senior IC role: you own positioning, messaging, launch strategy, and sales enablement for both areas end to end, without a manager doing the work alongside you.
What they're looking for
- Daily, hands-on use of AI tooling in your own work (research, drafting, analysis, and building) and a point of view on how it changes the PMM craft
- Demonstrated senior-IC judgment: you can carry two product areas simultaneously, prioritize ruthlessly, and operate with minimal oversight
- Strong writing and narrative skills, with samples that show range from technical explainers to executive-level positioning
More about this role
About Gladly
For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.
At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale. Learn more at www.gladly.ai .
You will be the product marketing owner for two of our AI platform product areas: our agent orchestration and steering platform (Agent Harness) and the AI engine that...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs