Grow loans & deposits, unlock efficiency, and elevate interactions with AI for community banks and credit unions. Backed by Insight.
About the role
Glia is seeking a high-impact, commercially driven Renewals and Commercial Operations Manager to lead and optimize our end-to-end customer renewal strategy while driving key commercial operations. In this proactive role, you will serve as the commercial anchor for our enterprise customer base, leading contract negotiations, protecting recurring revenue, and structuring multi-year partnerships. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience : 10+ years of professional experience in SaaS Renewals Management, Commercial Account Management, Deal Desk, or Customer Success with direct commercial quota ownership
- Mastery in Commercial Negotiations : Demonstrated track record of successfully negotiating complex, multi-year enterprise SaaS contracts, redlines, Master Services Agreements, and creative deal restructures
- Operational & Analytical Acumen : Strong background in RevOps alignment, deal desk workflows, usage telemetry analysis, and leveraging AI/data automation tools to drive forecasting and strategic decision-making
- Executive Presence & Collaboration : Outstanding verbal and written communication skills with the gravitas to negotiate effectively with aggressive procurement decision-makers while partnering smoothly with internal account teams
- FinTech & Financial Services Preference : Prior experience working with banks, credit unions, or financial services institutions - understanding their procurement cycles, compliance requirements, and vendor management hurdles - is strongly preferred
- Education : Bachelor’s degree required, an MBA is preferred
More about this role
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com .
Glia is seeking a high-impact, commercially driven Renewals and Commercial Operations Manager to lead and optimize our end-to-end customer renewal strategy while driving key commercial operations. In this proactive role, you will serve as the...
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