Global Switch is a leading data centre operator, delivering sustainable, resilient, and secure digital infrastructure worldwide.
About the role
As Contract Renewal Manager, you will lead a customer-facing role responsible for managing a portfolio of customer contracts approaching expiry and driving the end-to-end renewal process. The focus is on securing timely renewals, protecting revenue, mitigating commercial risk, and sustaining strong customer relationships, all while staying aligned to the organisation's commercial strategy.
What they're looking for
- Experience managing customer contract processing/renewals, account or commercial contracts management
- Strong commercial acumen and understanding of contract dynamics, pricing structures, commercial terms, and risk
- Ability to review, interpret, and analyse complex customer contracts and service agreements with accuracy
- Clear, confident, articulate communicator, including during in-person and phone‑based discussions
- Skilled negotiator with the confidence to lead commercial conversations with customers and internal stakeholders
- Competent in conducting basic analytics to identify trends and interpret customer account performance
More about this role
This will be a 12-18 month contract role.
As Contract Renewal Manager, you will lead a customer-facing role responsible for managing a portfolio of customer contracts approaching expiry and driving the end-to-end renewal process. The focus is on securing timely renewals, protecting revenue, mitigating commercial risk, and sustaining strong customer relationships, all while staying aligned to the organisation's commercial strategy. You will work closely with customers and the wider Commercial, Sales, Legal, Finance, Operations and senior stakeholder teams to negotiate mutually beneficial renewal outcomes that maximise commercial terms and customer retention. The role calls for strong commercial acumen and the ability to analyse, interpret and negotiate contracts while building lasting customer relationships.
Develop and execute renewal strategies to secure long-term customer retention and revenue maximisation.
Lead customer negotiations for an assigned portfolio of renewal opportunities.
Maintain an accurate and up to date contract renewal pipeline and forecasting process.
Review existing contractual arrangements and identify opportunities to improve commercial outcomes.
Assess...
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