Global Switch is a leading data centre operator, delivering sustainable, resilient, and secure digital infrastructure worldwide.
About the role
As Transition Manager, you will play a pivotal role in managing the seamless onboarding of new customers and services into live operational environments. Reporting to the Site Operations Director, you will be responsible for coordinating all aspects of service mobilisation, ensuring that infrastructure, processes, and teams are fully prepared to support contracted service levels from day one.
What they're looking for
- Leads complex mobilisation programmes that support infrastructure reliability, service continuity, and alignment with long-term business objectives
- Understands how mobilisation impacts operational and financial outcomes, ensuring decisions align with budget targets and compliance standards
- Proficient in using project management platforms, dashboards, and analytics to monitor mobilisation progress, track milestones, and inform strategic decisions
- Embeds risk-aware practices into mobilisation planning and ensures all activities meet safety and legal standards
- Drives process improvements through stakeholder feedback, performance reviews, and proactive problem-solving
- Identifies opportunities to enhance mobilisation models, adopt emerging technologies, and support organisational transformation initiatives
More about this role
As Transition Manager, you will play a pivotal role in managing the seamless onboarding of new customers and services into live operational environments. Reporting to the Site Operations Director, you will be responsible for coordinating all aspects of service mobilisation, ensuring that infrastructure, processes, and teams are fully prepared to support contracted service levels from day one. You will lead cross-functional planning and execution across Facilities, Technical Services, Commercial, Compliance, and Security teams, ensuring that all transition activities are aligned with site priorities, customer requirements, and enterprise-wide standards. Your role will include managing mobilisation timelines, risk assessments, documentation, and stakeholder communications to ensure readiness and accountability throughout the transition lifecycle.
Lead the end-to-end planning and execution of customer and service transitions into live operational environments.
Ensure all mobilisation activities, from infrastructure readiness to documentation and team coordination, are delivered to scope, timeline, and quality standards.
Support the seamless integration of new services into the data...
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