Save time and earn more with GlossGenius. Manage scheduling, process payments, get AI tools & more, all in one system for beauty, wellness & health businesses. Backed by Bessemer and Techstars.
About the role
You will own the customer relationship for the service business owners who rely on GlossGenius to run their day, mostly by phone and text. You’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, email, and text conversations you’ll provide one-of-a-kind support and build lasting partnerships rooted in trust and ongoing support. You will report to the Manager, Customer Support. You can be based anywhere in the United States. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1+ year of customer-facing experience, with a record of driving customer satisfaction and meeting or exceeding performance standards
- Rebuilt parts of your own workflow around AI, identifying repeatable work, automating it, and redirecting your time to problems that need real judgment
- Excellent written and verbal communication skills, with an ability to adapt to various communication styles
- Self-starter who sets direction without waiting to be told and works well with a team in a high-growth environment
- Experience at high-growth technology companies or with appointment-based service businesses is a plus
More about this role
Genius AI is building technology to help local businesses run themselves. Genius AI products do the admin work that keeps practitioners from the work they love and the people they serve. From GlossGenius to Reception, its products work 24/7 on busywork like booking, marketing, client management, finances, staff and inventory management, and more.
Genius AI technology has saved businesses 106M in admin hours, earned them $2.0B in additional revenue, and facilitated more than 624M client touch points.
You will own the customer relationship for the service business owners who rely on GlossGenius to run their day, mostly by phone and text. You’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, email, and text conversations you’ll provide one-of-a-kind support and build lasting partnerships rooted in trust and ongoing support.
You will report to the Manager, Customer Support. You can be based anywhere in the United States.
Own scheduled calls that guide customers through setting up their payroll accounts from first question to live
Respond to posts in our Facebook community group as GlossGenius,...
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