GoodLeap is a tech company delivering best-in-class financing and software products for sustainable solutions. Backed by NEA.
About the role
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI .
What they're looking for
- •1–3 years of experience in a contact center environment preferred, with exposure to real-time monitoring, workforce management, or operations/reporting analysis
- •Working knowledge of contact center technology platforms (e.g., ACD, dialer, IVR, and WFM systems such as NICE, Verint, Genesys, or similar)
- •Strong Microsoft Excel skills, including building and maintaining reports and dashboards, familiarity with Power BI or similar BI tools is a plus
- •Strong analytical skills with the ability to translate data into clear, actionable insights
- •Excellent attention to detail and the ability to manage competing priorities in a fast-paced, metrics-driven environment
- •Strong written and verbal communication skills
More about this role
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Contact Center Analyst is responsible for managing the day-to-day technology operations of GoodLeap's Contact Center. This role monitors multiple campaigns in real time to ensure...
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