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Contact Center Manager

GoodLeap · West Roseville, CA · On-site

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About GoodLeap

GoodLeap is a tech company delivering best-in-class financing and software products for sustainable solutions. Backed by NEA.

About the role

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI . Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Minimum of 2 years of outbound call center management experience
  • Familiarity with outbound predictive dialing systems
  • Full understanding of MS Excel, Word, and Outlook
  • Good written and verbal communication skills
  • Experience in the mortgage industry preferred, but not required
More about this role

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Call Center Manager will lead a team of 12-20 agents with a large emphasis on outbound calling. This team will reach out to potential customers that are in a position to benefit...

Read the full posting on GoodLeap's site ↗

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