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About the role
In this role, on the Editors and Workspace AI Foundations team, you will be critical to the success of Google Workspace products globally. You will serve as the primary support point of contact for Google Slides spanning core capabilities and generative AI features. You will also lead Workspace Editors Community coverage and drive Ask Google Help (AGH) conversational AI support. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree or equivalent practical experience
- 2 years of experience in technical project management, program management, product support, management consulting, or a customer-facing role
- Experience analyzing quantitative and qualitative data (e.g., using spreadsheets, SQL, or business intelligence dashboards) to identify trends and inform business or product decisions
More about this role
- Lead end-to-end support and launch readiness for Google Slides (core and Gemini AI), aligning with Product, Engineering, and User Experience Research on roadmaps and post-launch triage.
- Manage support operations and Product Expert advocacy for the Workspace Editors Help Community, surfacing bugs, feature requests, and emerging user trends.
- Drive deployment readiness, transcript quality analysis, and personalization for Ask Google Help conversational AI to improve self-service resolution and customer satisfaction.
- Advocate for consumer, enterprise, and education users by synthesizing multi-channel data and presenting actionable insights to influence product development.
- Collaborate with cross-functional gUP and workspace stakeholders on projects to improve operational metrics and support workflows.
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in technical project management, program management, product support, management consulting, or a customer-facing role.
- Experience analyzing quantitative and qualitative data (e.g., using spreadsheets, SQL, or business intelligence dashboards) to identify trends and inform business or product...
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