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About the role
We are seeking an experienced City Associate based in Sukabumi, Indonesia. You will manage and optimize local operations in Sukabumi while collaborating with the broader West Java team to drive service quality, operational excellence, and sustainable business growth.
What they're looking for
- A bachelor's degree in any field
- At least one year of experience managing local operations and improving customer or partner satisfaction
- Strong knowledge of Sukabumi and the broader West Java market, including its local culture, communities, tourism landscape, and business practices
- Fluency in Bahasa Indonesia and working proficiency in English, proficiency in Sundanese is an advantage
More about this role
The West Java Area Operations team is responsible for strengthening Grab's operations across the region, including Bandung, Sukabumi, Cianjur, Garut, Tasikmalaya, and Cirebon. We work closely with local communities, government stakeholders, driver-partners, merchant-partners, and strategic partners to deliver reliable services and sustainable growth. If you are excited about solving local challenges and creating meaningful impact in Sukabumi and West Java, join our team!
We are seeking an experienced City Associate based in Sukabumi, Indonesia. You will manage and optimize local operations in Sukabumi while collaborating with the broader West Java team to drive service quality, operational excellence, and sustainable business growth.
- Manage daily operations in Sukabumi, ensuring reliable service delivery and a positive experience for customers and partners.
- Build and maintain strategic relationships with local government, communities, vendors, driver-partners, merchant-partners, and other stakeholders.
- Implement, monitor, and improve service-quality standards across customer and partner touchpoints.
- Analyze local market trends, operational performance, and competitor...
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