About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Backed by Lightspeed, SoftBank VF and 500 Global.
About the role
The Productivity and Engagement Associate will manage driver productivity, retention, payment collection, and fleet risk management in Palembang. You will be critical to improve driver activity and reduce driver churn and overdue payments. It also protects rental assets through geofence and security monitoring, minimizes financial losses from arrears, repossession, and litigation, and ensures execution of productivity and recovery programmes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Minimum Bachelor's degree from any major
- At least 3 years of experience in the similar role
- Experience in driver engagement and retention
- Expertise in managing account receivables, structuring sustainable payment plans, and accomplishing collection workflows to minimize default rates
- Proficient in tracking KPIs using tools like MS.Excel, Power BI, or internal dashboards to drive data-informed operational decisions
- Experience in diagnosing performance drops or spikes in arrears to resolve systemic operational issues
More about this role
Grab Rental Palembang is an integral part of the Grab ecosystem. It manages our rental fleets across Palembang. These fleets range from internal combustion engine (ICE) vehicles to eco-friendly Electric Vehicles (EVs) and include both 2-wheel (2W) and 4-wheel (4W) options.
We are dedicated to empowering our Driver-Partners. We provide them with equal access to safe, reliable, and high-quality vehicles. Additionally, we create exceptional travel experiences for everyone, from local residents to global visitors across Palembang.
The Productivity and Engagement Associate will manage driver productivity, retention, payment collection, and fleet risk management in Palembang.
You will be critical to improve driver activity and reduce driver churn and overdue payments. It also protects rental assets through geofence and security monitoring, minimizes financial losses from arrears, repossession, and litigation, and ensures execution of productivity and recovery programmes.
- Develop strategy and monitor churn, overdue, and productivity targets, monitor Goals, identify underperforming drivers, maintain dashboard and SOPs.
- Organize driver engagement to implement coaching, quality...
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