Graphcore has built a new type of processor for machine intelligence to accelerate machine learning and AI applications for a world of intelligent machines. Backed by Air Street.
About the role
The Sustaining Engineering team supports deployed systems and associated data centre infrastructure, with a focus on reliability, serviceability, availability and continuous improvement. The team works closely with product development, data centre operations, manufacturing, quality, sourcing and supplier teams to understand field performance, identify systemic issues and drive effective corrective actions. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Lead and develop the Sustaining Engineering function, setting direction, priorities, operating rhythms and success measures for the team
- Build, manage and coach a multidisciplinary engineering team spanning failure analysis, systems engineering, firmware and software support, data engineering and quality-related disciplines
- Own the advanced technical support path for complex deployed-system issues, ensuring effective triage, root cause analysis, containment, corrective action and communication
- Establish and continuously improve processes for failure reporting, analysis, corrective action and prevention across deployed infrastructure
- Partner with engineering, operations, manufacturing, quality, sourcing and suppliers to resolve recurring hardware, firmware, software and system-level reliability issues
- Use fleet telemetry, service data, repair information and failure-analysis outputs to identify trends, quantify impact and prioritise engineering improvements
More about this role
The Sustaining Engineering team supports deployed systems and associated data centre infrastructure, with a focus on reliability, serviceability, availability and continuous improvement.
The team works closely with product development, data centre operations, manufacturing, quality, sourcing and supplier teams to understand field performance, identify systemic issues and drive effective corrective actions.
Bringing together expertise across failure analysis, hardware systems, firmware and software, data engineering and quality, the team provides advanced technical support for complex issues and turns operational insight into measurable product and reliability improvements.
- Lead and develop the Sustaining Engineering function, setting direction, priorities, operating rhythms and success measures for the team.
- Build, manage and coach a multidisciplinary engineering team spanning failure analysis, systems engineering, firmware and software support, data engineering and quality-related disciplines.
- Own the advanced technical support path for complex deployed-system issues, ensuring effective triage, root cause analysis, containment, corrective action and communication.
-...
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