Gray Swan provides enterprise-grade security solutions for LLMs, developed by the pioneers of AI vulnerability research. Deploy AI with confidence using just two lines of code. Backed by Madrona.
About the role
We’re looking for an IT Support Specialist who enjoys solving technical problems and helping people do their best work. You’ll support employees in the office and remotely, administer core workplace tools, maintain conference room technology, and manage our laptop fleet. The ideal candidate combines strong technical troubleshooting skills with a customer-focused approach. You communicate clearly, take ownership of issues, and make technology approachable for employees with varying levels of technical experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Hands-on experience administering Google Workspace, Slack, and Zoom
- Experience supporting Zoom Rooms and conference room hardware, including Neat devices ( neat.no )
- Experience creating and maintaining a Notion knowledge base
- Strong Mac support skills, including hardware and macOS troubleshooting
- Experience administering Okta or another identity provider (IdP)
- Strong technical support skills and a systematic approach to diagnosing and resolving issues
More about this role
Gray Swan is on a mission to empower the world to use AI safely and securely. We evaluate AI models for the leading frontier labs along with building real-time threat detection and adaptive adversarial red teaming agents for enterprise teams deploying AI.
We're a team of approximately 50 people, well-funded and growing quickly. Our work directly influences how the world deploys AI agents and systems at scale.
We’re looking for an IT Support Specialist who enjoys solving technical problems and helping people do their best work. You’ll support employees in the office and remotely, administer core workplace tools, maintain conference room technology, and manage our laptop fleet.
The ideal candidate combines strong technical troubleshooting skills with a customer-focused approach. You communicate clearly, take ownership of issues, and make technology approachable for employees with varying levels of technical experience.
This role is onsite at our Pittsburgh office, four days per week. We provide relocation support.
Provide responsive, friendly technical support to both in-office and remote employees.
Troubleshoot Mac hardware, macOS, applications, connectivity, and peripheral...
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