One system for submission intake, slate tracking, business affairs, rights, and distributor reporting. Built for development teams and sales agents. Backed by Techstars.
About the role
We are currently sourcing exceptional talent for a Danish Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to join a world-class team in the Customer Support Services sector, where your linguistic expertise will directly influence client satisfaction and service delivery in one of the most exciting jobs in Bulgaria.
What they're looking for
- Act as the primary point of contact for Danish-speaking customers, providing high-level technical and administrative support
- Resolve complex inquiries through multiple channels, maintaining the high standards expected in the Customer Support Services industry
- Document all interactions accurately within the CRM to ensure a seamless service experience for every client
- Identify recurring customer issues and collaborate with internal departments to implement long-term service improvements
- Contribute to team KPIs by maintaining high service efficiency and customer satisfaction scores
- Provide expert guidance to clients, ensuring they get the most value out of our service offerings
More about this role
Danish Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between high-caliber talent and global industry leaders. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in the competitive Customer Support Services landscape while advancing their international careers.
Job Overview
We are currently sourcing exceptional talent for a Danish Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to join a world-class team in the Customer Support Services sector, where your linguistic expertise will directly influence client satisfaction and service delivery in one of the most exciting jobs in Bulgaria.
Key Responsibilities
- Act as the primary point of contact for Danish-speaking customers, providing high-level technical and administrative support.
- Resolve complex inquiries through multiple channels, maintaining the high standards expected in the Customer Support Services industry.
- Document all interactions accurately within the CRM to ensure a seamless service experience for every client.
-...
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