About GridPoint
GridPoint is an established leader in smart energy solutions, providing Fortune 1000 enterprises, government agencies and utilities with the tools to implement and maintain sustainable energy management practices that improve operational efficiency and... Backed by NEA.
About the role
The Commissioner will work over the phone and network with remote installation teams to bring installed energy
What they're looking for
- Flexible work schedule
- On call for customer support required (1 week out of approximately every 6-8)
- High school diploma required, college degree preferred
- 3+ years of customer service experience required, telephone call center experience helpful
- Proficient in the use of computers
- Ability to read a drawing or diagram and follow technical instructions
More about this role
The Commissioner will work over the phone and network with remote installation teams to bring installed energy
management systems online. They ensure the proper setup, control, and connection with installed equipment and then
confirm the correct data is being transmitted from all devices.
- Ensure installations are compliant with all requirements
- Works with other groups as necessary for continuous improvement of processes and training
- Uses extensive system level knowledge of multiple product platforms to ensure proper installation of equipment within
customer facilities
- Captures issue and response data in specialized software applications
- Serves as a resource in product design reviews for quality control and reliability
- Must be able to collect and display data in a logical manner
- Teaches and mentors other support and commissioning personnel in troubleshooting techniques
- Works with customers and installation contractors by phone to troubleshoot, assist, and train them with regard to the
energy management system
- Participates in cross functional projects as required
- Flexible work schedule
- On call for customer support required (1 week out of approximately every...
Browse similar: Startup jobs