Electricity grids are undergoing the most significant transformation in a century. Backed by Insight.
About the role
You will lead customer data engineering for Gridsight's US customers, owning the team, its resourcing and the successful delivery of customer data into the platform. Beyond day-to-day delivery, you will be responsible for building a high-performing team and continuously improving how we implement customers. This means simplifying processes, introducing automation and building the standards, tooling and capabilities needed to deliver implementations faster, more reliably and at scale. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own CDE delivery for US customers: including Platform Stand Ups, Refreshes, Integration Changes, and the BAU work around them (data bug fixes, incidents and investigations)
- Own the implementation process, with clear exit criteria at each stage
- Be the escalation point when a customer's data is late, wrong or blocked, and keep SLA conversations honest about who has the ball
- Make realistic commitments on dates and scope in partnership with the US power engineering and commercial team before they reach the customer
- Own the US allocation on the CDE Weekly Schedule: who works on which customer, week by week
- Forecast capacity against the pipeline of signed and expected customers, and make the case for hiring when the numbers say so
More about this role
About the role
You will lead customer data engineering for Gridsight's US customers, owning the team, its resourcing and the successful delivery of customer data into the platform.
Beyond day-to-day delivery, you will be responsible for building a high-performing team and continuously improving how we implement customers. This means simplifying processes, introducing automation and building the standards, tooling and capabilities needed to deliver implementations faster, more reliably and at scale.
You will work closely with Product, Power Engineering, Customer Success, Data Platform and Commercial to ensure customer commitments are realistic, implementation challenges are resolved and what we learn from each implementation makes the next one better. You are accountable for every US customer data implementation landing on time, at quality, with the customer confident in the result.
Key Responsibilities
Delivery
- Own CDE delivery for US customers: including Platform Stand Ups, Refreshes, Integration Changes, and the BAU work around them (data bug fixes, incidents and investigations).
- Own the implementation process, with clear exit criteria at each stage.
- Be the escalation...
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