With more than 90 million field hours and counting, Gridware is already detecting the small changes that lead to big problems.Together with utility companies, we’re preventing hazards from causing harm. We’re helping crews restore power quickly and safely.... Backed by Sequoia and Y Combinator.
About the role
The Customer Success Manager will be responsible for managing and growing relationships with utility customers, ensuring they receive maximum value from Gridware’s solutions. This role involves deeply understanding utility customer needs and educating stakeholders on fault detection and grid monitoring capabilities. Additionally, this role will lead use case development, pilot program design, and the creation of success metrics to validate system performance.
What they're looking for
- Expertise in electric grid operations and/or utility dispatch processes,
- The ability to communicate complex concepts across a broad range of stakeholders within utilities,
- A strong orientation toward customer experience, relationship management, and operational support
- 7+ years of experience in customer success, program management, technical account management, or operations within the electric utility or grid technology sector
- Deep understanding of electric grid operations and utility crew dispatch processes
- Strong customer relationship management skills, with a track record of managing complex utility accounts
More about this role
About Gridware
Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io .
Team Overview
The Customer Success team is responsible for building and maintaining strong relationships with our utility customers. This team ensures that customers maximize the value of Gridware’s technology by providing technical expertise, proactive support, and strategic guidance. Acting as the voice of the customer within the company, Customer Success collaborates across sales, engineering, product, and operations teams to enhance customer experience...
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