Prepare your taste buds... Backed by Lightspeed.
About the role
As an Associate in the Restaurant Success team, you will play a pivotal role in supporting and nurturing relationships with restaurants within the SMB organization. Your primary responsibility will be managing an assigned book of business, with a focus on retention and engagement. You will serve as the key contact for restaurants, working to resolve issues, improve satisfaction, and drive long-term partnerships. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Prevent merchant attrition through communicating with merchants who want to cancel by solving their underlying issues and handling objections to keep them live on the platform
- Management of paused accounts in your book of business - quickly resolving their issues and getting them back live for order taking
- Updating contracts, processing changes of ownership, and providing support with legal issues, such as fraud
- Resolve inquiries quickly to develop trust and ultimately win loyalty with restaurant owners
- Resolve complex payment and tax inquiries and coordinate with the appropriate teams
- Ensure account integrity and accuracy by updating account information
More about this role
About The Opportunity
As an Associate in the Restaurant Success team, you will play a pivotal role in supporting and nurturing relationships with restaurants within the SMB organization. Your primary responsibility will be managing an assigned book of business, with a focus on retention and engagement. You will serve as the key contact for restaurants, working to resolve issues, improve satisfaction, and drive long-term partnerships.
The Impact You Will Make
- Prevent merchant attrition through communicating with merchants who want to cancel by solving their underlying issues and handling objections to keep them live on the platform.
- Management of paused accounts in your book of business - quickly resolving their issues and getting them back live for order taking.
- Updating contracts, processing changes of ownership, and providing support with legal issues, such as fraud.
- Help merchants attract new diners, increase orders, and improve service quality by providing merchants with marketing support and educating them on Grubhub's products, including upselling marketing rates and utilizing perks/promotions.
- Resolve inquiries quickly to develop trust and ultimately win loyalty...
Browse similar: Startup jobs