Prepare your taste buds... Backed by Lightspeed.
About the role
As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth. Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Must be in St. Louis, MO, Los Angeles, CA, Portland, Boston, MA OR or Chicago, IL
- Native-level fluency in English is required
- Candidates fluent in Spanish are strongly preferred
- Bachelor’s Degree or equivalent years of experience and High School degree/GED required
- 2-4 years of Sales or Account Manager experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus
- Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus
More about this role
About The Opportunity
As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.
Must be in St. Louis, MO, Los Angeles, CA, Portland, OR, Boston, MA or Chicago, IL.
- Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
- Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
- Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
- Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
- Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
- Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
- Participate in training sessions and...
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