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About the role
As a Strategic Partner Manager in the SMB Merchant Network, you'll be responsible for a portfolio of our most critical accounts in priority markets. You will build strong relationships with these partners, who often have custom agreements, and conduct regular business reviews to optimize their Grubhub accounts. Your goal is to boost new diner acquisition, drive conversion, and ultimately prevent churn. As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Must be in the Boston, MA area or NYC
- Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred
- Bachelor’s Degree or equivalent years of experience and High School degree/GED
- 4-6 years of account management or enterprise account management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus
- Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus
- Ability and desire to do whatever it takes to find solutions for merchants
More about this role
About The Opportunity
As a Strategic Partner Manager in the SMB Merchant Network, you'll be responsible for a portfolio of our most critical accounts in priority markets. You will build strong relationships with these partners, who often have custom agreements, and conduct regular business reviews to optimize their Grubhub accounts. Your goal is to boost new diner acquisition, drive conversion, and ultimately prevent churn.
- In this role, you will be the primary driver of success for our most strategic accounts. Your impact will be defined by your ability to: Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth.
- Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized. It is an expectation that you provide these accounts with a contact number for emergencies. You must be available to them (or provide an alternative contact that can be reached) at all times.
- Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner...
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