Guardant Health is a leading precision medicine company focused on transforming patient care and conquering cancer with data. Backed by Khosla, Lightspeed and Sequoia.
About the role
• Assist in operationalizing HCP requests and sample collection for Guardant Health tests in current clients • Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
What they're looking for
- 2-3 years customer service/sales experience
- Previous experience in pharma, diagnostic, medical device or biotech setting is preferred
- Ability to engage in a consultative process while connecting client needs with GHI capabilities
- Comfortable communicating and presenting at all levels throughout an organization
- Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
- Excellent customer service skills
More about this role
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn , X (Twitter) and Facebook .
• Assist in operationalizing HCP requests and sample collection for Guardant Health tests in current clients
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
• Responsible for customer -facing field client service and collaborate with Guardant Health colleagues in overall account management
• Work to ensure timely sample acquisition
• Collaborate and coordinate with all sales positions to support attainment of...
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