Guardant Health is a leading precision medicine company focused on transforming patient care and conquering cancer with data. Backed by Khosla, Lightspeed and Sequoia.
About the role
The Director, Client Services (Oncology) leads and scales a national Client Services organization supporting a rapidly growing, multi-product oncology portfolio. This role owns performance, operational infrastructure, and customer engagement strategy for a team of 100+ Client Services Associates and their leaders.
What they're looking for
- Bachelor’s degree required, advanced degree preferred
- 15+ years of experience in lifesciences, diagnostics, medical device, or healthcare
- 10+ years of people leadership experience, including leading large-scale teams (100+ employees)
- Proven experience leading customer support or client services organizations at the Director level
- Strong track record partnering with commercial (sales) organizations to drive customer outcomes
- Experience working with BPO/vendor partners is a plus
More about this role
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn , X (Twitter) and Facebook .
The Director, Client Services (Oncology) leads and scales a national Client Services organization supporting a rapidly growing, multi-product oncology portfolio. This role owns performance, operational infrastructure, and customer engagement strategy for a team of 100+ Client Services Associates and their leaders.
This leader is responsible for building and optimizing the systems, processes, and analytics required to deliver consistent, high-quality customer experiences at scale. The role serves as a...
Browse similar: Startup jobs · San Francisco Bay Area