Elevate your P&C insurance with Guidewire's industry-leading software! Streamline workflows, enhance customer experience, and drive growth. Learn more today! Backed by Battery.
About the role
You will build, evaluate, and harden the agent itself: the orchestration, the context it sees, the tools it can call, and the evals that tell us whether a change made it better or just different. Our rollout philosophy is a dimmer, not a light switch. We widen the agent's autonomy one notch at a time, and every notch has to be earned with evidence. Much of your work is producing that evidence, then acting on what it says.
What they're looking for
- Underneath all four: you keep learning. This field looks different every six months and we expect to keep changing our minds
More about this role
About the Product
Concierge is Guidewire's omnichannel AI agent for P&C carriers. It answers the phone when a policyholder has just had an accident, takes first notice of loss, asks the questions a good adjuster would ask, and writes a clean claim into ClaimCenter. It runs in production today with real carriers and real policyholders, not as a demo.
Two things make this harder than a typical chatbot. First, it has synchronous voice: latency is a product requirement, not a metric on a dashboard. Second, FNOL is a regulated event where the quality of the intake determines the eventual cost of the claim. A missed question early is a bigger loss reserve later.
You will build, evaluate, and harden the agent itself: the orchestration, the context it sees, the tools it can call, and the evals that tell us whether a change made it better or just different.
Our rollout philosophy is a dimmer, not a light switch. We widen the agent's autonomy one notch at a time, and every notch has to be earned with evidence. Much of your work is producing that evidence, then acting on what it says.
Own end-to-end slices of the agent: prompt and context architecture, retrieval over policy and coverage...
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