Elevate your P&C insurance with Guidewire's industry-leading software! Streamline workflows, enhance customer experience, and drive growth. Learn more today! Backed by Battery.
About the role
At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Seven or more years of experience in technical writing, information development, content design, or content strategy for enterprise software or SaaS, including at least three years managing teams
- Strong people leadership, coaching, feedback, and team-development skills
- Ability to think critically about user journeys and create holistic information experiences across multiple formats and channels
- Experience with information architecture, structured or modular content, content strategy, metadata, reuse, taxonomy, or governance
- Strong technical aptitude and the ability to learn cloud platforms, APIs, developer workflows, and software technologies quickly
- Experience using analytics, user feedback, research, search data, or other evidence to improve content and user outcomes
More about this role
You’ll join Guidewire’s Product Strategy organization, helping make complex insurance technology easier to understand, adopt, and use. The team supports operational excellence, transformative innovation, customer-centricity, and the adoption of AI, cloud, and data capabilities across Guidewire’s products and developer experiences.
As Manager, Information Experience, you’ll lead a distributed team that creates connected, user-centered information across technical documentation, developer content, in-product guidance, tutorials, video, and other channels. You’ll shape trusted, structured, AI-ready knowledge that improves customer and developer outcomes while partnering across Product, Engineering, Design, Learning, and subject-matter teams. This is an opportunity to help Guidewire transform how the world’s property and casualty insurers do business while contributing to a culture grounded in determination, collaboration, continuous improvement, and bravery.
- Lead, coach, and develop a distributed team of technical writers and information professionals, creating an inclusive environment where people can grow, contribute, and do meaningful work.
- Set priorities and guide delivery...
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