Elevate your P&C insurance with Guidewire's industry-leading software! Streamline workflows, enhance customer experience, and drive growth. Learn more today! Backed by Battery.
About the role
Understand customer priorities and facilitate engagements to meet customer needs, align our overall strategies, and create meaningful relationships Recognize incremental sales opportunities across Guidewire solutions and partner with sales to ensure the customer objectives and value proposition are at the forefront
What they're looking for
- 12+ years relevant experience (e.g., customer success, account management, sales, technology consulting or related position)
- Knowledge of the P&C insurance space, industry trends and challenges, and the fundamental economics of an insurance company
- Passion for solving problems, thinking creatively, and delivering results
- Ability to build and manage C-suite relationships at customers
- Capable of quickly building trust and establishing deep relationships
- Ability to effectively connect and communicate with both business & IT stakeholders
More about this role
Our Customer Success team is focused on creating engaged customer advocates who are maximizing the value of their Guidewire investments. The
Senior Customer Success Manager will oversee the strategy and execution of their customer portfolio and focus on driving engagement, satisfaction,
retention and growth. We expect our customers will see their Senior CSM as a trusted advisor and true partner – encouraging customers to adopt solutions
that help them achieve their business goals, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from
their Guidewire investment. The end goal is a set of delighted customers that renew their subscriptions and are eager to expand the footprint of the
Guidewire solutions within their organization.
The job location is in the US and is focused on supporting Guidewire InsuranceSuite customers.
Customer Management
Develop strategic account plans that expand the relationship and promote growth
Drive cross-functional collaboration to accelerate adoption and value of current and future solutions
Identify and pursue expansion opportunities aligned to customer goals
Create trusted partnerships that result in...
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