Elevate your P&C insurance with Guidewire's industry-leading software! Streamline workflows, enhance customer experience, and drive growth. Learn more today! Backed by Battery.
About the role
Own the Client Portfolio: Manage a portfolio of Analytics clients across the full lifecycle, from onboarding and adoption through value realisation, renewal and expansion. Maintain a clear view of client objectives, usage, account health, risks and opportunities, and take ownership of moving the relationship forward.
What they're looking for
- Client and commercial experience: Five or more years in customer success, consulting, sales, account management or a similar client-facing role, with experience owning complex client relationships and commercial outcomes
- Consultative problem solving: Able to ask the right questions, structure complex or unclear problems and turn business requirements into actionable solutions
- Technical curiosity: Comfortable discussing APIs, datasets, integrations, analytical models and dashboards without needing to be a software engineer or data scientist
- Commercial judgement: Able to recognise client risk and growth opportunities, balance client and commercial priorities and confidently navigate renewal, usage and expansion conversations
- Adaptability and ownership: Comfortable operating in a fast-moving environment where products, processes and requirements continue to evolve. Able to make pragmatic decisions with incomplete information, take initiative and adapt quickly as priorities change
- Influence and collaboration: Able to build credibility with senior, business and technical stakeholders and mobilise people across different teams without direct authority
More about this role
Role Overview
The Analytics Specialist owns the success and growth of a dedicated portfolio of Guidewire Analytics clients. Combining customer success, analytics expertise and commercial account ownership, the role helps clients turn Guidewire's data and analytics capabilities into practical business value while driving adoption, retention and growth.
Guidewire's Analytics portfolio includes predictive modelling, high-resolution property and hazard data, cyber risk modelling, pooled and anonymised P&C data and predictive scores, as well as business intelligence capabilities including interactive dashboards and reporting.
Own the Client Portfolio: Manage a portfolio of Analytics clients across the full lifecycle, from onboarding and adoption through value realisation, renewal and expansion. Maintain a clear view of client objectives, usage, account health, risks and opportunities, and take ownership of moving the relationship forward.
Turn Client Challenges into Analytics Use Cases: Understand the decisions, workflows and business problems clients are trying to improve and identify how Guidewire's data and analytics capabilities can help. Translate sometimes ambiguous requirements...
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