Backed by General Catalyst, Kleiner Perkins and Y Combinator.
About the role
As part of Gusto’s Ask an Expert team, you’ll serve as an expert small business clients turn to when they need an HR answer. You’ll respond to questions clients submit through chat, using our AI tool to get accurate, practical answers quickly, and you’ll join calls when a client needs to talk something through live. In addition to providing expert advice, you’ll also work on defined projects for clients, starting with employee handbooks and compliance work. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4-8 years of HR experience as an HR Generalist, People Operations Specialist, or HR consultant across various industries and company sizes
- Excellent written and verbal communication skills. You can turn a complicated question into a clear, accurate answer, whether it’s in a chat thread or on a live call
- Comfort using AI tools in your daily work, and the discernment to check AI-generated answers and catch what’s wrong or missing
- Proficiency with HR software and tools such as Google Workspace, Slack, Notion, and Salesforce
- Ability to handle a steady flow of incoming client questions alongside project deadlines, prioritizing what is urgent
- Strong working knowledge of multi-state employment law and compliance, including hands-on experience writing or updating employee handbooks and policies
More about this role
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
As part of Gusto’s Ask an Expert team, you’ll serve as an expert small business clients turn to when they need an HR answer. You’ll respond to questions clients submit through chat, using our AI tool to get accurate, practical answers quickly, and you’ll join calls when a client needs to talk...
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