Transform tech hiring with AI-powered assessments, automated interviews, and access to 10M+ developers. Streamline screening, interviewing, and engagement. Backed by 500 Global.
About the role
We're hiring an Associate Customer Success Manager, Programs who lives for action - someone who loves talking to clients, thrives on program management, and can juggle multiple assessment campaigns and hackathons with ease. This role sits at the intersection of client success and program execution, owning campaigns end-to-end from kickoff to closure and working closely with Sales, Marketing, Engineering, Content and Support to deliver impact.
What they're looking for
- Strong project management skills with the ability to juggle multiple campaigns at once
- Excellent communication and stakeholder management - outgoing, proactive, and comfortable owning the client relationship
- A structured thinker with a bias for action, comfortable bringing order to fast-moving programs
- Comfortable working across time zones for international campaigns
- Willing to represent the company at onsite client events and co-host them, creating a great experience for participants
- Comfortable working with spreadsheets/trackers (Excel/Google Sheets) for status tracking and reporting
More about this role
We're hiring an Associate Customer Success Manager, Programs who lives for action - someone who loves talking to clients, thrives on program management, and can juggle multiple assessment campaigns and hackathons with ease. This role sits at the intersection of client success and program execution, owning campaigns end-to-end from kickoff to closure and working closely with Sales, Marketing, Engineering, Content and Support to deliver impact. If you enjoy bringing structure to chaos and collaborating across teams, this one's for you.
- Plan and run campaigns end-to-end from kickoff through go-live, content delivery, and wrap-up
- Run quality checks on campaign materials before every go-live, catching issues before they reach the client
- Help clients get comfortable with new platform features and tools ahead of each campaign launch
- Work closely with Sales, Marketing, Engineering, Content and Support teams to keep every campaign on track and on time
- Own project timelines, track performance, and flag risks early before they turn into client issues
- Flag underperforming campaigns early, with a clear reason and a plan to fix it
- Respond to internal support requests within agreed...
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