HackerOne combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the SDLC. HackerOne offers AI red teaming, crowdsourced security, bug bounty, vulnerability disclosure... Backed by NEA.
About the role
At HackerOne, we are building a safer internet by connecting our customers with the expertise of the global security research community. As a Strategic Enterprise Customer Success Manager, you will serve as a trusted strategic advisor to some of our most complex enterprise customers, helping them maximize the value of HackerOne's platform, advance their security programs, and achieve meaningful business outcomes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years of experience in Customer Success supporting high-touch enterprise and/or government customers in a B2B environment, with demonstrated experience managing customer relationships and delivering successful outcomes
- Experience managing complex customer programs or projects, including coordinating cross-functional stakeholders, documenting requirements, resolving issues, and delivering consistent, repeatable results
- Working technical knowledge of SaaS applications, cloud technologies, and IT operations, including the ability to discuss application capacity, utilization, and performance and communicate technical concepts effectively to diverse audiences
- Experience using customer data, program insights, and structured problem-solving approaches to inform recommendations, improve customer outcomes, and adapt to evolving customer needs
- Experience working in cybersecurity, particularly with vulnerability disclosure programs, bug bounty programs, or related security practices
- Experience working in a scale-up environment
More about this role
HackerOne is a global leader in Continuous Threat Exposure Management (CTEM) and the only solution provider that pairs the simultaneous trust of the Fortune 500 and the world's largest community of security researchers to secure the AI-native enterprise. The H1 Platform unites agentic AI solutions with security researchers ingenuity to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions such as agentic and human offensive security testing, AI red teaming, code security, validation, and remediation, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com , General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing.
HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to...
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